English E-commerce Customer Service (Class of 2025 & 2026)

Shenzhen, China | E-Commerce Business Unit | Mar 18, 2026, 6:30 am

Job Responsibilities:
  1. Proactively contact customers via internal messages, after-sales emails, Facebook, APP, telephone and other channels to provide timely and effective support and services.
  2. Identify customer issues and demands in a timely manner, respond promptly and provide effective solutions to ensure customer satisfaction and avoid or eliminate negative impacts.
Job Requirements:
  1. Full-time bachelor’s degree or above, CET-6 or higher; IELTS/TOEFL certified candidates are preferred, with fluent oral English for telephone communication with customers.
  2. Sensitive to market and customer information, with good customer service awareness.
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