Amazon Operations Team Leader / Supervisor

Shenzhen, China | E-Commerce Business Unit | Mar 18, 2026, 10:00 am

Independently operate product listings and ensure the safety and stable operation of store accounts.
Break down sales targets for the team, formulate marketing strategies, and lead the team to achieve designated sales goals.
Be well-versed in Amazon platform rules and promotion methods, timely adjust sales policies and promotion plans according to product sales volume and ranking changes, and complete data statistics and analysis.
Manage after-sales service effectively to increase positive review rate and improve store reputation.
Regularly analyze sales and inventory data, control transaction risks and avoid all kinds of account safety issues.
Manage the Amazon operation team and be in charge of performance appraisal of team members.

Full-time bachelor’s degree or above with 3 years of experience in Amazon premium product operation.

MORE POSITIONS

Proactively contact customers via internal messages, after-sales emails, Facebook, APP, telephone and other channels to provide timely and effective support and services.
Identify customer issues and demands in a timely manner, respond promptly and provide effective solutions to ensure customer satisfaction and avoid or eliminate negative impacts.

Product planning and strategy: Conduct market research and competitive product analysis, formulate IoT product planning and roadmap according to corporate strategy, and define the long-term development direction of products.
Demand management and analysis: Collect, sort out and analyze internal and external demands, translate them into detailed product requirement documents to ensure the accuracy and integrity of demands.
Product design and development: Lead the design and development of IoT products, cooperate closely with R&D, design and other teams to ensure that product functions, performance and user experience meet expectations.
Project management and promotion: Formulate project plans, coordinate resources, track project progress, timely solve problems and risks in projects to ensure on-time product delivery.
Team management and collaboration: Lead the product team, assign tasks, conduct performance evaluation and team building to improve overall team capability and work efficiency.
Product launch and operation: Formulate product launch plans, coordinate relevant departments for product deployment and promotion, collect user feedback and continuously optimize products.
Market and customer relationship maintenance: Keep an eye on market trends and changes in customer needs, adjust product strategies timely to enhance product market competitiveness and maintain good customer relationships.

Advance work plans, organize implementation, and conduct follow-up, supervision, assessment and reporting in line with the chairman’s strategic ideas and objectives for relevant businesses.
Track and execute business tasks arranged by the chairman, and timely feed back work progress and final results.
Information communication: Act as a communication bridge between the chairman, internal departments and external partners to timely transmit and feedback information and ensure accurate and smooth information flow.
Finish other assignments arranged by the chairman.